Help Desk Professional Certificate – HDPC

CertiProf® and G-Talent offer the Help Desk Professional Certificate – HDPC Certification program to validate and strengthen your knowledge in technical support and customer service in Help Desk environments. The exam is a multiple-choice online test that you can take from your PC anywhere, giving you the flexibility to become certified and advance your career in technical support.

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Learning objectives:
▪️ Understanding the difference between Help Desk and Service Desk
▪️ Understand the importance of implementing a Help Desk as a SPOC
▪️ Understand the importance of having a clear understanding of the Help Desk objective by using BSPC™
▪️ Learn the characteristics of a professional Help Desk
▪️ Determine the basic skills required to participate in the Help Desk: analyze the relationships with the IT service management process
▪️ Understand the projects and financial aspects associated with a Service Desk
▪️ Understand the aspects of leadership, service marketing and team development.
▪️ Determine the current and desired state of maturity of a Help Desk-Obtain the ability to determine the tools necessary for an excellent Help Desk operation-Increase Help Desk practices with market trends such as COBIT, ITIL, Agile, Kanban, DevOps, among others-Text Block-Understand the performance measurement tools associated with the Help Desk and the theories of continuous service improvement

Start your online exam!

The Help Desk Professional Certificate is available to take or retake online.

Exam Code: HDPC

Exam format
▪️ Multiple choice
▪️ 40 questions
▪️ Approval score: 80%
▪️ 60 minutes duration
▪️ Closed book
▪️ Unsupervised exam conducted through CertiProf.com
▪️ You will have two attempts within 180 calendar days of receiving the initial welcome email to pass the exam at no cost.

Important
Please read the following carefully before continuing:

- You can take the exam immediately or within 6 months from the date of payment.
- Once the exam is purchased and taken, you will not be eligible for a refund.

Repetition policy
- Every exam purchase includes 1 free retake.

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Additional resources:

📈 Exam Simulator | Free

📎 Guide and Support Material

▸ HDPC™ Student Material
▸ Help Desk Professional Certificate HDPCTM

📊 Infographics:

▸ How to prevent problems and accidents with Help Desk.
▸ Implement an Effective Help Desk System

✔️ Unlock your success as a Help Desk professional with CertiProf®.

Are you ready to advance your career and excel in technical support and customer service? CertiProf® and G-Talent offer you the prestigious Help Desk Professional Certificate – HDPC to validate and improve your knowledge of support management and problem resolution in Help Desk environments.

By earning your Help Desk Professional Certificate (HDPC), you will gain a solid understanding of the principles and best practices for delivering effective, quality technical support. What does this mean to you? The ability to handle user requests, resolve technical issues efficiently, and improve customer satisfaction, creating a significant impact on your professional career.

At CertiProf, we pride ourselves on offering certification based on the latest developments and best practices in technical support and customer service, ensuring that you are learning and applying the most advanced and effective knowledge on the market.

Are you ready to achieve your professional goals and become a Help Desk expert?