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Handling Difficult People at Work: Effective Strategies to Improve Your Work Environment

Are you frustrated dealing with difficult colleagues? Do you want to improve your work environment and become an effective leader? This course will provide you with the strategies and skills needed to manage difficult people and resolve conflicts, creating a more positive and productive work environment.

By Johanna Albornett | Human Resources Specialist and Graduate in Education

👥 1.678
(15)
$15.99 USD $59.99 USD
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15 day refund guarantee

This course includes:

▪️ 2h 38m duration on demand

▪️ 44 lessons

▪️ 8 downloadable resources

▪️ Available on mobile devices

▪️ Access forever

▪️ Language:

  • Spanish

▪️ Unlimited consultations

✦ Bonus: Personalized Assessment on Stress and Anxiety

⚑ Certificate of completion

What you will learn

🟧 Identification and management of different types of difficult personalities.

🟧 Development of emotional intelligence to improve interaction with others.

🟧 Effective and assertive communication in difficult situations.

🟧 Conflict resolution strategies to create a harmonious work environment.

🟧 Leadership techniques to positively influence your team and work environment.

Course content
U1: Introduction to Managing Difficult People
  • What is a difficult person? Definition and types
  • Identifying problematic behaviors
  • Impact of difficult people in the work environment
  • Self-Assessment: How do I currently handle difficult people?
U2: Development of Emotional Intelligence
  • Concept and importance of emotional intelligence
  • Self-awareness and self-management
  • Empathy: key to understanding others
  • Managing emotions under pressure
  • Practical exercises to strengthen emotional intelligence. Part 1
  • Practical exercises to strengthen emotional intelligence. Part 2
U3: Effective Communication
  • Elements of effective communication
  • Active listening techniques
  • Assertive communication: saying the right thing in the right way
  • Strategies for approaching difficult conversations
  • Role-playing: Practicing effective communication
U4: Strategies for Conflict Resolution
  • Types and causes of conflicts at work
  • Mediation and negotiation techniques
  • Interpersonal conflict management
  • Creative solutions to resolve conflicts
  • Implementation of an action plan for conflict resolution
U5: Handling Difficult Personalities
  • Common Difficult Personalities Characteristics
  • Specific strategies for each type of difficult personality
  • Case studies: Solving real situations
  • Avoid spreading negativity in the team
  • Creating a positive work environment
U6: Strengthening Teamwork
  • Importance of teamwork
  • Building healthy working relationships
  • Foster collaboration and mutual support
  • Strategies to improve team cohesion
  • Practical activities to strengthen the team
U7: Leadership and Management of Difficult People
  • The leader's role in managing difficult people
  • Transformational leadership and its impact
  • Leadership strategies for managing conflicts
  • Coaching skills development
  • How to be a role model in conflict management
U8: Practical Exercises and Dynamics for Handling Difficult People
  • Introduction to Online Practical Dynamics
  • Dynamics of Conflict Resolution with Coworkers
  • Dynamics of Conflict Resolution with Collaborators or subordinates
  • Dynamics of Conflict Resolution with Superiors
  • Dynamics of Conflict Resolution with Suppliers
  • Dynamics of Conflict Resolution with Clients
  • Effective handling of customer complaints
  • Regaining a customer's trust after a conflict
  • How to prevent conflicts with a client
Course evaluation
  • This course contains a final exam
G-Tools: For Students
  • Exclusive access to cutting-edge student tools: improve your employability, participate in exclusive events, take advantage of our intelligent virtual assistant, and more.
⚑ Certificate of completion
  • Your personalized digital certificate, a unique badge of your achievements, with international validity, course duration and QR code for instant verification.
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Downloadable resources:

📎 Downloadable Guide Set:

▸ Set of guides that reinforce what has been learned in each unit.

Description

✔️ Conflicts and difficult people don't have to be a burden. In fact, they can become opportunities for personal growth and transformation!

Are you frustrated dealing with difficult colleagues? Do you want to improve your work environment and become an effective leader? This course is your ultimate solution. We will provide you with the strategies and skills needed to manage difficult people and resolve conflicts, creating a more positive and productive work environment.

In this course, you will learn to:

- Identify and understand difficult personality types: You will learn the characteristics of the most challenging personalities and how to address them effectively.

- Develop strategies to handle difficult people in different situations: Whether it is a colleague, a subordinate, a superior, a supplier or a client, you will have the tools to resolve any conflict.

- Communicate effectively with difficult people: Assertive communication and active listening will be your best allies to transform complicated conversations into productive interactions.

- Resolve conflicts peacefully and constructively: With proven mediation and negotiation techniques, you can turn disagreements into win-win solutions.

- Strengthen your emotional intelligence: Stay calm and control your emotions in stressful situations, which will allow you to make better decisions and improve your work relationships.

Companies from all industries invest in the development of their teams with this course from G-Talent and Johanna Albornett

Customer Reviews

Based on 15 reviews
53%
(8)
47%
(7)
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J
Johanna Elizabeth Dreyfus Ruiz
Excelente

Muy interesante todo

V
Viviana Gutierrez
Buenas herramientas

Muy teórico pero está bien, para tener una introducción y empezar a pensar en eso

E
Eduardo Nuñez
Muy buen curso

EL curso aborda de manera sucinta y comprensible el material.

Ver más reseñas

Johanna Albornett

Human Resources Specialist and Graduate in Education

About Johanna Albornett

Human Resources Specialist and Graduate in Education

Throughout her career, Johanna Albornett has worked closely with businesses and organizations to develop training programs that address common workplace issues, such as managing difficult people. Her course, Managing Difficult People at Work: Effective Strategies to Improve Your Work Environment, is specifically designed to provide professionals with the tools necessary to confront and resolve workplace conflicts constructively.

Johanna combines her experience in Human Resources with her ability to create effective learning environments, allowing her course participants to acquire practical techniques to improve communication, reduce stress and foster a more positive work environment. Her focus on applying research-based strategies ensures that students can implement what they learn immediately and effectively.

What makes Johanna different?

▪️ Practical and Strategic Approach: Johanna develops courses that not only teach theory, but also provide practical strategies to manage and improve interpersonal relationships at work.
▪️ Human Resources Experience: With her strong background in Human Resources, Johanna deeply understands the challenges professionals face in difficult work environments and offers solutions based on organizational reality.
▪️ Specialization in Virtual Learning Environments: Their ability to create effective e-learning courses ensures that participants can learn at their own pace and apply the strategies in real time in their work environment.

If you want to improve your ability to handle difficult situations at work and transform your work environment into a more collaborative and productive space, Johanna Albornett's course is the tool you need.

Get Exclusive Personalized Diagnosis!

By enrolling in our course, you will be one of the first 50 to receive a Personalized Diagnosis on Stress and Anxiety in the Workplace at no additional cost.

Get a comprehensive assessment of how you manage stress and anxiety at work to improve your wellbeing and job performance.

Don't miss this opportunity to get this valuable personalized diagnosis!

Limited places available, sign up now!

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