Tactics for dealing with difficult people at work
By Maria C. Colmenares | Human Resources Specialist. Expert in Leadership and Organizational Development
15 day refund guarantee
This course includes:
▪️ 6h 20m duration on demand
▪️ 17 lessons
▪️ 9 downloadable resources
▪️ Available on mobile devices
▪️ Access forever
▪️ Language:
- Spanish
▪️ Unlimited consultations
✦ Bonus: Personalized Assessment on Stress and Anxiety
⚑ Certificate of completion
What you will learn
What you will learn
🟧 Identify difficult personality types: Learn to recognize the characteristics and behaviors of the most common difficult people at work.
🟧 Effective communication: Develop strategies to communicate clearly, assertively and empathetically with difficult people.
🟧 Conflict Management: Learn techniques to resolve conflicts peacefully and constructively, depending on the type of problem and personality you encounter.
🟧 Emotional intelligence: Strengthen your emotional intelligence to manage your emotions and stay calm in difficult situations.
🟧 Setting Boundaries: Learn how to set clear, healthy boundaries in your work relationships.
Course content
Course content
U1: Personality
- What is personality?
- How to identify difficult personalities?
- Passive-aggressive behavior
- Negative behavior
- Selfish behavior
- Child behavior
U2: The conflict
- What are labor disputes?
- Examples of the most common labor conflicts and how to resolve them
- 8 strategies to resolve conflicts in the company.
- Empathy in workplace conflicts
U3: Leadership
- Team development
- Importance of communication for leadership
- 10 Conflict resolution dynamics for your company.
- Leadership and conflict resolution
Course evaluation
- This course contains a final exam
G-Tools: For Students
- Exclusive access to cutting-edge student tools: improve your employability, participate in exclusive events, take advantage of our intelligent virtual assistant, and more.
⚑ Certificate of completion
- Your personalized digital certificate, a unique badge of your achievements, with international validity, course duration and QR code for instant verification.
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Downloadable resources:
📎 Set of actionable guides and templates
▸ Guides: Tactics for dealing with difficult people at work.
▸ Guides: Assertive communication.
▸ Guides: Harvard Negotiation Model
🎁 Personalized Assessment on Workplace Stress and Anxiety (limited places)
Special Bonus for the First 50 Students
By enrolling in our course, you will be one of the first 50 to receive a Personalized Diagnosis on Stress and Anxiety in the Workplace at no additional cost.
What does this Bonus Include?
▸ Detailed Assessment: Complete a comprehensive assessment of how you manage stress and anxiety at work.
▸ Personalized Report: Receive a report with specific recommendations designed to improve your well-being and work performance.
▸ Practical Strategies: Get practical, actionable tips based on your answers.
Don't Miss This Opportunity!
This offer is limited and only the first 50 students will be able to access this valuable personalized diagnosis.
Sign Up Now and Secure Your Bonus!
Description
Description
✔️ Conflicts and difficult people don't have to be a burden. In fact, they can become opportunities for personal growth and transformation.
In this course, we will teach you how to effectively manage conflicts with difficult people and turn them into positive experiences for your personal and professional development.
You will learn to:
→ Identify and understand difficult personality types.
→ Develop strategies to handle difficult people in different situations.
→ Communicate effectively with difficult people.
→ Resolve conflicts peacefully and constructively.
→ Strengthen your emotional intelligence to stay calm in difficult situations.
→ Avoid toxic leadership and develop a conflict-solving leadership approach.
This course will help you:
→ Improve your work and personal relationships.
→ Create a more positive and productive environment in your work and in your life.
→ Increase your self-confidence and your ability to handle difficult situations.
→ Develop communication and conflict resolution skills that will be useful in all areas of your life.
Who is this course for?
→ Professionals seeking to improve their working relationships.
→ Business owners and entrepreneurs who want to create a positive work environment.
→ Leaders and team leaders who want to improve their people management skills.
→ Anyone who wants to learn how to handle difficult people effectively.
No matter your experience or professional position, this course will give you the tools you need to succeed in the workplace and in your personal life.
Get started today and transform your life!
Companies from all industries invest in the development of their teams with this course from G-Talent and Maria C. Colmenares
Maria C. Colmenares
Human Resources Specialist. Expert in Leadership and Organizational Development
About Maria C. Colmenares
About Maria C. Colmenares
Human Resources Specialist. Expert in Leadership and Organizational Development
With over 15 years of experience, she is a leading professional in the training and development of talents within the corporate environment. Throughout her career, Maria has designed and directed multiple training programs in Human Resources, focusing on improving labor relations, change management and organizational development. Her pedagogical approach is based on the practical application of key concepts to ensure that participants acquire effective and applicable skills in their professional roles.
Maria has dedicated her professional life to training in Human Resources, creating specialized programs that cover everything from basic management to advanced tactics to face organizational challenges. Among her most notable courses are The ABC of Human Resources, Negotiation and Labor Relations, and Organizational Development and Change Management. These courses have been designed to provide professionals with a comprehensive understanding of Human Resources processes and how they can apply them to improve the work environment and the effectiveness of their teams.
With a solid background in Staff Selection and Compensation and Talent Development, Maria has helped various organizations build high-performance teams and implement Occupational Health and Safety strategies that protect the well-being of their employees. Her course Tactics for Managing Difficult People at Work is especially relevant for those looking to improve their leadership skills and manage conflicts constructively.
What makes Maria different?
▪️ Extensive Human Resources Experience: With over 15 years in the field, Maria has gained a deep understanding of all aspects of people management, from selection to development and compensation.
▪️ Focus on Practical Application: Our courses are designed to provide participants with tools and tactics that they can immediately apply in their work environment, ensuring tangible improvements.
▪️ Change Management Specialization: Maria specializes in guiding organizations through change processes, facilitating smooth transitions and minimizing resistance.
If you are looking to develop your Human Resources skills and improve your ability to manage people and processes in the workplace, María C. Colmenares is the instructor for you.
Get Exclusive Personalized Diagnosis!
By enrolling in our course, you will be one of the first 50 to receive a Personalized Diagnosis on Stress and Anxiety in the Workplace at no additional cost.
Get a comprehensive assessment of how you manage stress and anxiety at work to improve your wellbeing and job performance.
Don't miss this opportunity to get this valuable personalized diagnosis!
Limited places available, sign up now!
Nos describe desde un introspectiva y la identificación de las diferentes caracteristícas de una persona díficil, así como la estrategia para controlarnos y establecer la mejor forma de convivir o actuar con este tipo de personalidades.
Las técnicas que se enseñan en este curso me han sido de gran utilidad para mejorar mi comunicación con mi familia, especialmente con aquellos miembros que tienen personalidades más difíciles. He aprendido a escuchar con atención, a expresar mis puntos de vista de manera clara y asertiva, y a manejar los conflictos de manera constructiva.
Este curso me ha parecido muy completo e informativo. Abarca una amplia gama de temas relacionados con el manejo de personas difíciles, desde la identificación de los diferentes tipos de personalidades conflictivas hasta las estrategias para resolver conflictos de manera efectiva. El curso también incluye dinámicas y ejercicios prácticos que permiten poner en práctica lo aprendido.
Este curso me ha ayudado a mejorar mi autoestima y mi autoconfianza, lo que ha sido fundamental para poder lidiar con personas difíciles de manera más efectiva.
Siempre he tenido miedo a los conflictos y me costaba mucho lidiar con personas difíciles. Este curso me ha ayudado a superar ese miedo y a desarrollar las habilidades necesarias para enfrentar estas situaciones de manera efectiva. He aprendido a defender mis puntos de vista de manera asertiva y a mantener la calma ante personas agresivas.
Como líder, considero que este curso es imprescindible para cualquier persona que tenga que gestionar equipos de trabajo. Las técnicas que se enseñan son fundamentales para crear un ambiente laboral positivo y productivo, y para resolver conflictos de manera eficiente. Recomiendo este curso a todos los líderes y gerentes que quieran mejorar sus habilidades de comunicación y liderazgo.
He aprendido a identificar los diferentes tipos de personalidades difíciles y a aplicar las estrategias adecuadas para cada caso. Además, el curso me ha ayudado a desarrollar mi inteligencia emocional y a manejar el estrés de manera más efectiva.
El contenido del curso ha estado interesante, ya que toca muchos topicos que no me imaginaba que estaban relacionados con las actitudes de las personas. estoy valorando mucho este curso.
Como docente, considero que este curso es muy útil para cualquier persona que tenga que trabajar con niños o adolescentes. Las técnicas que se enseñan son fundamentales para manejar situaciones conflictivas en el aula y para crear un ambiente ameno
Las dinámicas y ejercicios del curso me han permitido poner en práctica lo aprendido y ver resultados concretos en mis relaciones interpersonales. He aprendido a ser más asertivo y a manejar mis emociones de manera más efectiva, lo que ha mejorado significativamente mi comunicación con los demás.
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